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RedotPay 101：了解您的多币种钱包

2025年9月12日
Redot

Welcome to RedotPay 101, the series where we answer the most common questions about our stablecoin-powered payment solutions. RedotPay’s Multi-Currency Wallet offers a seamless way to hold, receive, and use both crypto and local currencies within a single account—right from your smartphone.

In this post, we’ll address frequently asked questions about the multi-currency wallet. Whether you’re just getting started or need troubleshooting tips, these insights will help you handle digital and local currencies confidently with RedotPay.

1. Can I Get IBAN and SWIFT Details After Applying?

Yes! Once your account is approved, you’ll receive the necessary details based on your chosen currency:

  • EUR accounts: IBAN and SWIFT code provided for easy fund additions and international transfers.
  • GBP accounts: Receive a Sort Code for seamless UK transactions.

These details are shared post-approval for compliant, hassle-free funding.

2. Can I Accept Funds from Others or Companies?

For security and compliance reasons, RedotPay only allows you to add funds from your own bank account with the sender’s name matching your RedotPay account. Fund additions from family, friends, or companies are not permitted; if there’s a name mismatch, the funds will be automatically refunded. While this policy may feel restrictive, it’s essential for protecting your account and meeting regulatory standards.

3. Can I Update Information I Filled in Wrong During My Multi-Currency Account Application?

Absolutely! If you notice an error before your account is approved, you can edit and resubmit your application up to five times. This flexibility lets you update information without starting over. After approval, further changes may need additional verification, so always double-check your entry and supporting documents to prevent delays.

4. Why Is There a Delay in Processing My Funds?

Pending fund additions are usually due to standard banking or processing timelines. Funds pass through your bank and intermediary channels before reaching RedotPay, and this often takes 24–48 hours. You can track your status in-app. If funds haven’t cleared after two days, contact our support team.

5. Why Can’t I Receive a Transfer from Someone Else?

If someone else (family or friends) tries to put funds into your account, the transfer will be pending at first but won’t be credited. Our system will then initiate a refund automatically to maintain compliance and security. Always use your own accounts for future fund additions to avoid these situations.

6. Why Is My Refund Taking So Long?

Refunds for uncredited fund additions can take 7–14 business days, accounting for processing across different banks and channels. External delays like public holidays can extend this timeframe. If the original account can’t accept the refund, please contact customer service to provide new recipient details. The sooner you provide this information, the faster the refund can be processed.

Make the Most of Your RedotPay Multi-Currency Wallet

By exploring these FAQs, you’ll get the most out of your RedotPay multi-currency account. Our platform brings flexibility, security, and convenience to every user, making it easy to add funds, request refunds, and manage accounts—all in one place. Bridging traditional finance and digital assets, RedotPay empowers users with bank accounts or e-wallets to access and utilize stablecoins for real-life needs. Discover new features, stay up to date, and see how RedotPay is where crypto truly meets real life.

Want to learn more about the multi-currency wallet? Check out the following articles: 


*RedotPay is a fintech service provider and not a bank. Our Multi-Currency Wallet is provided by appropriately licensed financial institutions and RedotPay only facilitates your use of such Multi-Currency Wallet.
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